Privacy policy | Deep Soul Connection

By using this site or our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Definitions

Personal Data: any information relating to an identified or identifiable natural person.
Processing: any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject: a natural person whose Personal Data is being Processed.
Child: a natural person under 18 years of age.
We / us (either capitalised or not): Deep Soul Connection.

Data protection principles

We promise to follow the following data protection principles:

Processing is lawful, fair and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited to a time period. We will not store your Personal Data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

Your rights

The Data Subject has the following rights:

Right to information: you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained, and why and by whom it is processed.
Right to access: you have the right to access the data collected from or about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification: you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure: in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing: where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing: in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing: you have the right to object to automated Processing, including profiling, and not to be subject to a decision based solely on automated Processing. You can exercise this right whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability: you have the right to obtain your Personal Data in a machine-readable format or, if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint: in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled, please contact us.
Right to the help of a supervisory authority: you have the right to the help of a supervisory authority and the right to other legal remedies such as claiming damages.
Right to withdraw consent: you have the right to withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with

This might be your email address, name, billing address, home address and so on: mainly information that is necessary for delivering you a product or service, or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and email address.

When you use one of our contact forms we collect the data shown in the form and the browser user agent string to help spam detection. Contact form content may be checked through an automated spam detection service.

Information automatically collected about you

This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) and so on. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Publicly available information

We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

provide our service to you. This includes, for example, registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services;
enhance your customer experience;
fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes: to identify you; to provide you a service or to send or offer you a product; to communicate either for sales or invoicing.

With your consent we Process your Personal Data for the following purposes: to send you newsletters and campaign offers; for other purposes we have asked your consent for.

We Process your Personal Data in order to fulfil obligations arising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 60 days.

We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that the link between purposes, context and nature of Personal Data is suitable for further Processing; that the further Processing would not harm your interests; and that there would be appropriate safeguards for Processing. We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with our processing partners:

Our web hosting provider: Kualo
Our payment processors: PayPal and Stripe
Our audio recording transfer service: WeTransfer
Our online ticketing processor: Eventbrite

We only work with Processing partners who are able to ensure an adequate level of protection for your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data. We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best, we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

Articles on this site may include embedded content (for example videos, images and articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

We use cookies for the following purposes:

Necessary cookies: required for you to be able to use some important features on our website, such as logging in. These cookies do not collect any personal information.
Functionality cookies: provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and email in comment forms so you do not have to re-enter this information next time.
Analytics cookies: used to track the use and performance of our website and services.
Advertising cookies: used to deliver advertisements that are relevant to you and to your interests, and to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers.

You can remove cookies stored on your computer via your browser settings. Alternatively, you can control some third-party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Contact information

Deep Soul Connection: [email protected]

Supervisory authority: Information Commissioner’s Office, ico.org.uk, email [email protected], telephone +44 1625 545 745.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. The last modification was made on 23 May 2018.